Shipping & Returns

Canna-Tie Shipping Policy

Free Shipping on Orders Over $250.

Free Ground Shipping with any online purchase of $250 or more. Shipping surcharges on over-sized or extremely heavy items will still apply. Orders typically arrive within 3-7 business days. Items shipped directly from the vendor or to Alaska and Hawaii have longer delivery lead times. This offer does not apply to international, Puerto Rico or Business Direct orders.

Canna-Tie is shipped to your location using USPS with the following methods and options:

Domestic Shipping

Priority Mail®
1-3 Days

International Shipping
Priority Mail Express International®
3-5 Business Days*

*For many major markets. Actual number of days may vary based on origin, and customs delays. 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.